About Us
Support Coordination Across NDIS
Support Coordination will allow you to navigate the NDIS system and ensure that the services and supports provided for you meet your needs and goals. There are three levels of support coordination under NDIS, designed to offer varying degrees of support for different individual needs.
Connection to Support
Support Connection is the basic level of support coordination focused on assisting participants to understand their NDIS plan and commence using their supports effectively
- Assist you in understanding your NDIS plan.
- Connect you with local service providers and community supports.
- Help you set up and initiate accessing funded supports and services.
- Provide information on your rights and responsibilities related to the NDIS
- Ensure that your supports are working well for you and make changes when necessary.
Supporting Coordination
This level is more practical and supports you to manage more complex needs and to coordinate a range of supports.
- Assist in the location and connection with multiple service providers, including NDIS- funded and mainstream.
- Help you navigate and coordinate various services to ensure all parts of your plan are working smoothly.
- Help resolve any issues that may come up with service providers or accessing supports.
- Support you in developing the skills and confidence to manage your supports independently over time.
- Review your progress and readjust supports to meet your changing needs.
- Provide guidance for plan reviews and help you prepare for them.
Specialist Support Coordination
- Provide specialist support in managing high-risk situations and complex environments.
- Assist with crisis resolution by managing safety and well-being.
- Coordinate supports involving medical, mental health, and disability services.
- Provide a comprehensive support plan focused on complex needs across multiple/interconnected areas of support.
- Work with a wider multidisciplinary team of experts, including healthcare professionals, legal support, and housing services.
- Ensure that all services and supports are coordinated to help you achieve your goals.
At Envision Healthcare, we’ll support you every step of the way through your NDIS journey—from connecting with services to managing complex needs. Our support coordinators are dedicated to empowering you to live the life you want with the supports you need.
What Roles Do Our Specialised Support Coordinators Play?
At Envision Healthcare, our Specialized Support Coordinators are the highly valued professionals who can support you in navigating and realizing the full value of your NDIS plan. With a great deal of knowledge and experience, they will be able to offer a higher level of coordination and support to link you with the right services and assistance that best meet your needs. Here’s how they support you:
Managing Complex Needs
Our Specialized Support Coordinators have experience in working with participants who have highly complex and intensive needs, understanding the challenges and helping manage an array of supports so your care is seamless and holistic.
Knowing the System of NDIS
Many times, NDIS can be overwhelming. Our coordinators will support you through the process, thus enabling you to understand what funding has been allocated, service options, and goals within the plan to make sure all necessary supports are provided quickly and effectively.
Crisis/risk Management
This involves immediate intervention by our coordinators during a time of crisis or emergency for support, coordination of essential services, and risk management for the protection of well-being.
Service Providers
Linking up with the most appropriate service provider—therapy, healthcare, community access, housing. Our coordinators take the time to learn about your goals and match you with providers who can help you achieve them.
Advocate For You
Our coordinators are powerful means of your advocate to ensure that your needs are heard in service provisions and within the wider system of NDIS. They will ensure the services are given to the highest standards and at all times respect your choices.
Building Capacity for Independence
A primary role of our coordinators is to assist you to build your capacity for independence. We will be working with you in developing your capacity to make decisions, live independently, and participate in your community so you can have greater control over your life.
Ongoing Support-Monitoring and Review
Your supports should change with your needs. The coordinators will check up on you regularly to ensure that your NDIS plan is relevant to your needs and is always heading toward your goals. In instances where any changes do need to be made, they would work with you in changing the plan and linking you to higher levels of service.
Problem-Solving and Overcoming Barriers
If there is a problem or a barrier to services that gets in the way, our coordinators will find solutions. They will work in collaboration with you and your support network to resolve issues and find alternative routes to achieve the outcomes that are important to you.